“My job is making sure flight + hotel booking — without anyone on your team having to ask.”
We watched our own administrative & executive support team burn out on work that never stopped. Travel Coordinators were leaving for better pay, calling out sick, and taking weeks to train — meanwhile the queue kept growing and customers kept waiting. There was no way to hire fast enough.
Lorena was built to be the piece of the team that's always there. Not a bot reading from a script, but a worker who knows the systems, the SOPs, and the judgment calls — so your senior people get their time back for the work only they can do.
Lorena in their own words.
I'm the travel coordinator your administrative & executive support team leans on when the queue starts stacking. Flights, hotels, cars, and the rebooking when it all falls apart. I own the work end-to-end — you hand me the inbox, the ticket, or the call, and it gets done right the first time.
Day to day I'm running flight + hotel booking, policy-compliance checks, itinerary + change management. I know the systems your team uses, I know what "clean" looks like in this seat, and I don't drop details when the volume climbs.
I work inside your stack, not alongside it. Every action I take is logged, every handoff has context, and your senior people get their time back for the work only they can do.
Hear Lorena on a real call.
This is how Lorena handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Lorena is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Lorena does best.
Everything Lorena does, top to bottom.
These aren’t theoretical. Every item below is part of Lorena’s live SOP on real deployments.
- Flight + hotel booking
- Policy-compliance checks
- Itinerary + change management
- Expense documentation
- Logs every action in your system of record
- Escalates with full context when scope is exceeded
- Runs against SOPs you approve before go-live
- Works inside your stack — no new tools required
How Lorena works a typical ticket.
Five steps, every time. Nothing skipped, nothing improvised.
Pick up the work
New travel coordinator work lands in my queue — form, ticket, email, or inbound request. I triage within minutes of arrival.
Flight + hotel booking
Flight + hotel booking. Done inside SOP, logged step-by-step, never skipped.
Policy
Policy-compliance checks. Done inside SOP, logged step-by-step, never skipped.
Itinerary + change management
Itinerary + change management. Done inside SOP, logged step-by-step, never skipped.
Document + hand off
Every action lands in your administrative & executive support system of record. If anything exceeds scope, I warm-transfer with full context — your team never starts from zero.
The tools Lorena works inside.
Lorena plugs into your existing stack. No new tools to learn, no data silos, no black box.
Built for the operators Lorena already works with.
Work Lorena has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary travel coordinatorEmbedded in administrative & executive support teams
Flights, hotels, cars, and the rebooking when it all falls apart.
- Flight + hotel bookingDaily workload
Flight + hotel booking · Policy-compliance checks · Itinerary + change management. Every action logged, every handoff documented.
- Cross-team coordinationInterfaces with administrative & executive support stakeholders
Works alongside your existing team — never a black box. When scope exceeds the runbook, escalates with full context and proposed next step.
Real calls. Real tickets. Real outcomes.
Request came in via Slack at 9:12 AM. By 10:04 Lorena had processed the work, flagged one edge case to the team lead, and closed the loop with a short summary + links to the system of record.
Teams that already hired Lorena.
Challenge, solution, and the numbers that changed after go-live.
Financial Services operator missing travel coordinator work after hours. Senior staff pulled onto routine tasks; errors stacking up; customer follow-through slipping.
Deployed this worker on the primary flight + hotel booking flow. Loaded the SOP, wired the integrations, and flipped live inside 48 hours.
Growing professional services team could not hire fast enough to keep up with travel coordinator volume. Backlog grew 3x in 90 days; escalations ran hot.
Handed over the routine 80% of the queue. Senior staff kept the judgment calls. Every action logged in the system of record.
Lorena vs. hiring a human.
The math, laid out. No salary, no turnover, no sick days.
| Scenario | Human hire | Temp agency | Lorena |
|---|---|---|---|
| Annual cost | $76,000 | $110,200 | $4,188 |
| Hours covered | 40/week | 40/week | 168/week |
| Sick days | 10+/yr | 2+/yr | 0 |
| Ramp time | 6–8 weeks | 1–2 weeks | 48 hrs |
| Turnover risk | High | Very high | None |
Pick the bundle that fits your volume.
Buy minutes, not employees. Every plan includes full onboarding and integration. Upgrade or downgrade any month.
- 300 minutes / month
- $1.50/min overage
- One AI worker
- Standard SOP training
- Email support
- 500 minutes / month
- $1.50/min overage
- Custom SOP + voice training
- CRM / system-of-record integration
- Priority support
- Monthly tuning session
- 1,500+ minutes / month
- $1.50/min overage
- Multi-line / multi-region
- Custom voice + white-glove onboarding
- Dedicated CSM
- Per-team reporting
- SLA + BAA available
Need more volume? See all 14 tiers →
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your volume. Most travel coordinator ops start on the Starter or Pro tier.
Connect your inbox / ticket system
Hook into your CRM, help desk, or ticket queue. Webhooks or native integrations — we handle the plumbing.
Upload your knowledge
Scripts, SOPs, FAQs, rate cards — anything your travel coordinator team would hand a new hire. We train the worker on it.
Go live in under 48 hours
Soft-launch on a small % of traffic, review recordings the first week, then flip to full volume. You stay in control.
What teams say after they hire Lorena.
“The turnaround is the best part. Lorena processes requests inside an hour that used to sit on our desk for a week.”
“Accurate, on-brand, and never calls out. We trust Lorena with work we'd only trust our most senior travel coordinators with.”
Everything teams ask before hiring Lorena.
Under 48 hours in most cases. We load your travel coordinator SOP, wire the integrations, and soft-launch on a small share of traffic so you can review before flipping to full volume.
Lorena warm-transfers (or routes the ticket) with a one-paragraph summary: what the caller / customer asked, what Lorena already confirmed, and why it's being escalated. Your team never starts from zero.
Whatever your team already uses. Lorena pushes actions into your existing administrative & executive support stack — CRM, ticket system, calendar, SOR — via native integrations or webhooks. No new tool required.
You buy a minute bundle starting at $249/month. Every minute Lorena spends on your work counts toward the bundle. Overage is billed at $1.50/min. No seats, no per-call fees, no hidden add-ons.
Any time. Upgrades prorate instantly. Downgrades apply at the next billing cycle. Your worker keeps its training, voice, and history through any change.
Yes. Lorena works every shift, including weekends and holidays. Work that lands at 2 AM gets handled before your team walks in the next morning.
Every conversation is logged, encrypted at rest, and retained per your policy. For administrative & executive support teams with HIPAA, PCI, or SOC2 requirements, we run on BAA-signed infrastructure with audit trails on every action.
Yes. Book a call with our team — we'll walk you through a live demo of Lorena, look at your current travel coordinator workflow, and map out what the first 30 days would look like.
Starting at $349/mo.
Live in under 48 hours.
Most teams run travel coordinators on the lite bundle or the next one up as volume grows.
