FAQ
Questions people actually ask.
Grouped by topic. If your question isn't here, shoot us a message and we'll add it.
The basics
What is a "WebWorker"?+
A voice-first or back-office AI worker that handles a specific role — dispatcher, scheduler, CSR, bookkeeper, etc. Each worker has a resume, a name, a photo, a live phone demo, and a starting price.
Are these chatbots?+
No. Workers speak naturally on the phone, take real actions (dispatch jobs, book appointments, update CRMs), and hand off to humans when needed. Chatbots read scripts. Workers run workflows.
How many workers do you have?+
Over 100 hireable workers across 20 role categories and 28 industries. Each backed by the same infrastructure and priced the same way.
Who's behind this?+
Tarlton Technologies — 27 years in automotive, transportation, and service operations. We built it for our own businesses first.
Pricing & billing
How do you bill?+
Monthly minute bundles. 14 tiers from $249/mo (200 minutes) to $54,999/mo (100,000 minutes). Pick the bundle that fits your volume.
What counts as a minute?+
Time the worker is actively on a call or processing a back-office task. Menu navigation, hold time, and silent transfers don't count.
What if we go over?+
Flat $1.50/minute overage. You can upgrade bundles any time to lower that effective rate.
Is there a setup fee?+
No. No setup fee, no integration fee, no per-seat fee.
Annual discounts?+
Yes — 2 months free when you pre-pay annually. Enterprise customers can also negotiate custom terms.
Can we try it before we commit?+
Yes. Pilot bundle at $249/mo covers about 200 minutes of live production traffic. If it doesn't deliver, cancel any time — month to month.
Refund policy?+
30-day money-back on pilot and starter tiers. Enterprise contracts negotiated separately.
Onboarding & go-live
How long does setup take?+
72 hours from contract signed to first live call is standard. Same-day for customers with clean SOPs.
What do we need to provide?+
Your call flow / SOPs, price sheets, FAQ docs, CRM access, and the phone number you want to forward or port. That's it.
Do we have to replace our phone system?+
No. We slot in as an extension, a call forward, or a port. Keep what works.
Can we keep our existing number?+
Yes. We port it for free or set up call forwarding — your call.
What about training the worker?+
Upload your playbook. We turn it into the knowledge base. You review, test, tweak. Most customers are live in the same business week.
Do I need an engineer?+
No. If you can send us a PDF of your call flow and give us Calendly access, we can stand you up.
Integrations
What CRMs do you support?+
HubSpot, Salesforce, Pipedrive, Zoho, GoHighLevel, ActiveCampaign, Close — plus custom via webhook/API.
What dispatch / industry tools?+
Trakit, Dispatch Anywhere, ServiceTitan, Housecall Pro, Jobber, Shop-Ware, AutoLeap, Mitchell1, Athenahealth, Epic, DrChrono, and 20+ more.
What scheduling tools?+
Google Calendar, Outlook, Calendly, Acuity, Square Appointments, native industry scheduling (ServiceTitan, Housecall, etc.).
What about finance tools?+
QuickBooks, Xero, FreshBooks, Stripe, Plaid.
What if our tool isn't listed?+
Custom integrations in 3–5 business days via webhook/API. No extra cost on paid plans.
Voice quality & conversation
Does it sound robotic?+
No. Our workers use state-of-the-art conversational voice models with natural prosody, turn-taking, and interruption handling. Most callers don't realize they're not talking to a human.
Can we pick the voice?+
Yes. Male, female, age-range, regional accent — all configurable. Enterprise customers can clone a specific voice with consent.
What languages?+
English, Spanish, French, Portuguese out of the box. More on request. Live language detection switches mid-call.
What if the caller is angry?+
De-escalation protocols kick in. Empathetic phrasing, slower pace, offer to transfer to a human. Escalations log for QA.
What about edge cases / complex conversations?+
Worker recognizes uncertainty and warm-transfers to a human with full context. No cold hand-off, no repeat-yourself.
Security & compliance
Are you HIPAA compliant?+
Yes. BAAs available for healthcare, dental, veterinary customers. Encrypted at rest + in transit. Access audit logged.
SOC 2?+
Type II audit in progress. Controls already implemented. Letter of engagement available on request.
Where is our data stored?+
US data centers. EU hosting available on enterprise plans.
Do you train models on our calls?+
No. Your audio, transcripts, and workflow data never leave your tenant. Private models on enterprise plans.
PCI / card data?+
We don't store card numbers. Payments handled via Stripe or your existing gateway.
TCPA / DNC compliance?+
Built in. Consent logging, DNC scrubbing, opt-out handling, quiet-hours enforcement.
How long are calls retained?+
7 years by default. Customer-configurable retention policies.
Day-to-day operations
Who monitors the workers?+
You get a live dashboard (calls, escalations, scoring). Our team monitors infrastructure 24/7. You monitor what your workers do.
What if a worker makes a mistake?+
Flag the call. We review, adjust the knowledge base or prompt, re-deploy. Usually within 24 hours.
Can we customize scripts?+
Yes. You have full control over tone, vocabulary, escalation rules. We help tune during onboarding.
How do we handle call-backs?+
Worker auto-dials back on dropped calls. You can also queue outbound follow-up campaigns.
What about spam calls?+
Built-in spam filter. Unknown robocalls don't count toward your minute usage.
Can multiple workers share a queue?+
Yes. One phone number, many worker types — routed by intent. Common for healthcare and legal intake.
Contracts & trial
Month-to-month or annual?+
Both. Month-to-month standard. Annual pre-pay gives you 2 months free.
Can we cancel anytime?+
Yes. Month-to-month customers cancel with 30-day notice. Annual customers get pro-rated refund less used minutes.
Do you have an SLA?+
99.9% uptime SLA on business and enterprise tiers. Credits for any breach.
Enterprise MSA?+
Standard MSA available. We negotiate terms, security addenda, and BAAs as needed.
Who owns the call data?+
You do. Export any time in JSON, CSV, or audio archive.
Didn't find what you were looking for?
Email us. Or better — call Dan. He can answer most of it live.