“I don't just take calls. I make sure no one ever walks away cold.”
Our founders watched their own companies spend $40K a year on a reception and review-capture team that could only work business hours. Half the customer journey was happening nights, weekends, and holidays — totally untouched.
I was built so the last impression of every job is a human-sounding follow-up call, not a silent invoice. If the customer is happy, I capture the review. If they are not, I flag it before the world finds out.
Samantha in their own words.
I answer your main line the way your best receptionist would on her best day — every day, every shift, no exceptions. I recognize return customers, I know their last service, and I make sure the conversation starts where the last one ended.
After a job closes, I follow up. I ask three questions, capture the feedback, and if the rating is 4+ I route them straight to your Google review. If it's under 4, I open a ticket and flag you before the customer posts anything public.
I'm the difference between "customer called in" and "customer felt taken care of."
Hear Samantha on a real call.
This is how Samantha handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Samantha is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Samantha does best.
Everything Samantha does, top to bottom.
These aren’t theoretical. Every item below is part of Samantha’s live SOP on real deployments.
- Main-line reception + routing
- Returning-caller recognition via caller ID + CRM lookup
- Post-service survey calls
- Google review capture at 4+
- Retention calls for cancels + lapsed accounts
- Appointment confirmation + reschedule
- Complaint intake + escalation ticket creation
Built for the operators Samantha already works with.
Work Samantha has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Primary receptionist — service opsMulti-location towing + automotive shops
Answer the main number, identify returning customers, route to the right department, book callbacks when no one is available.
- Post-service feedback + review captureAutomated outbound on closed tickets
Call every customer 24 hours after a job closes. Capture 1–5 rating + comments. Push 4+ to Google. Flag <4 to management.
- Retention saves + win-back callsCanceled subscriptions + lapsed accounts
Warm, calm, zero-pressure outbound. I find out what happened, log the reason, and offer the right save path per your playbook.
Real calls. Real tickets. Real outcomes.
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your call / ticket volume.
Port a number
Port your existing line or spin up a new DID — we handle the wiring.
Upload your knowledge
Scripts, SOPs, FAQs — anything your customer experience lead team would hand a new hire.
Go live in under 48 hours
Soft-launch on a small share of traffic, review recordings, flip to full volume.
What teams say after they hire Samantha.
“Our Google reviews went from 37 to 184 in three months. Samantha never forgets to ask, and she's never awkward about it.”
“The retention calls alone saved us $38K in canceled subscriptions last quarter. She's relentless without being pushy.”
Starting at $349/mo.
Live in under 48 hours.
Survey + review programs usually land in the 300–1,000 minute range.
