“Senior engineers shouldn't be doing password resets at 11 PM.”
Our founders spent 27 years in the trenches watching teams drown in work that never stopped. Brandon was built to be the technical support engineer who's always there — never calls out, never drops details, never stops learning the systems.
Every minute Brandon works is a minute your senior team gets back for the judgment calls only they can make.
Brandon in their own words.
I handle the tier-1 queue your senior engineers hate. Password resets, login issues, known-issue triage, and the long list of "have you tried restarting" workflows — done calmly, done right, and done fast.
When a ticket escalates past my scope, I hand off to the right human with the full transcript, screenshot, and reproduction steps attached. Your tier-2 team inherits a solved problem, not a fresh one.
Hear Brandon on a real call.
This is how Brandon handles a caller end-to-end — answer, capture, confirm, close. Request a demo to hear one live with your business.
Brandon is in production. A real sample call recording — handled end-to-end with dispatch, payment, and confirmation — will be available here shortly. Request a demo to hear one live with your business.
What Brandon does best.
Everything Brandon does, top to bottom.
These aren’t theoretical. Every item below is part of Brandon’s live SOP on real deployments.
- Password resets + account recovery
- Known-issue triage
- Runbook-driven step-by-step support
- Screenshot / log collection
- Escalation to tier-2 with full context
- Ticket creation + status updates
- Chat + voice + email, single brain
Built for the operators Brandon already works with.
Work Brandon has already done.
Every role below represents live deployments on real businesses — not theoretical capabilities.
- Tier-1 + Tier-2 support operationsSaaS help desks, fintech apps, marketplace platforms
Resolve the routine 70% of the queue. Escalate the rest with full context.
- Runbook-driven troubleshootingKnowledge-base + internal wiki integration
Pull the right runbook mid-call. Walk users through steps at their pace.
Real calls. Real tickets. Real outcomes.
From signup to live in under 48 hours.
Four steps. We handle the technical work. You focus on the SOPs and the first-week review.
Pick your plan
Choose a minute bundle that matches your call / ticket volume.
Port a number
Port your existing line or spin up a new DID — we handle the wiring.
Upload your knowledge
Scripts, SOPs, FAQs — anything your technical support engineer team would hand a new hire.
Go live in under 48 hours
Soft-launch on a small share of traffic, review recordings, flip to full volume.
What teams say after they hire Brandon.
“Our senior team used to spend 6 hours a week on password resets. Brandon eats those for breakfast. Our CSAT is up, our escalations are down.”
Starting at $499/mo.
Live in under 48 hours.
Most tier-1 support programs land in the 500–2,500 minute range.
