WebWorkers.ai
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Industry · Towing & Recovery

AI workers for towing & recovery.

Dispatch, intake, rate quoting. Built for operators who live on the phone. Industry-native language, workflows that slot into your existing stack, pricing that makes sense.

24/7
coverage
< 2s
pickup time
72h
to go live
$249
/mo start
Industry overview

What is Towing & Recovery?

Towing and recovery is a $12+ billion industry that runs 24 hours a day, 365 days a year. Every disabled vehicle, every accident scene, every impound — somebody has to answer that phone.

Most towing companies are owner-operator shops: 1–10 trucks, family-run, tight margins. They compete against national motor clubs and the shop down the road. The difference between winning and losing a call is whether someone picks up.

The industry is brutally fragmented. Over 35,000 towing operations in the U.S. alone, and most run dispatch the same way they did 20 years ago: paper tickets, cell phones, and a whiteboard on the wall.

WebWorkers changes that. An AI dispatcher who knows your service area, your rate card, your fleet status — answering every call in under 2 seconds, day or night, without calling out sick or quitting on a Friday.

$12B+
U.S. market size
35,000+
Active tow companies
4–8 trucks
Avg fleet size
Dec–Feb
Peak call volume
80–150
Avg calls/day (mid-size)
DOT / FMCSA
Primary regulator

The problems we came to solve.

!
Missed 3am calls go to a competitor who actually answered.
!
Dispatchers burn out managing 80+ calls a shift.
!
Rate quoting varies by whoever picks up.
!
After-hours voicemail costs you 40% of storm-night revenue.

How a typical interaction flows.

1
Call hits the line. Dan answers on ring 1.
2
Location captured, vehicle info logged, rate quoted live.
3
Job pushed to your dispatch board in real time.
4
Driver ETA texted to customer. Status updates automatic.
5
Billing drops into your accounting the moment the job closes.
Day in the life

24 hours with an AI dispatcher.

From midnight lockouts to evening accidents — here's what a full day looks like when Dan is on the line.

12:00 AM
Overnight calls start rolling
Bar-close lockouts, breakdowns on the interstate, police rotations. Dan answers every one — logs vehicle, location, and rate before the driver even gets in the truck.
3:00 AM
Storm surge hits
Ice storm drops 40 calls in 90 minutes. Dan handles them in parallel — no hold queue, no abandoned calls, no "call back in the morning." Every job dispatched, every ETA texted.
6:00 AM
Morning rush begins
Commuter breakdowns spike. Dan pulls up fleet availability, dispatches closest truck, quotes rate, and sends driver ETA to the customer — all before your morning coffee.
10:00 AM
Motor club dispatches flow in
AAA, Allstate, Agero calls stack up. Dan routes by priority, fills dispatch forms automatically, and keeps your SLA timers green.
2:00 PM
Afternoon lull — admin catches up
Call volume dips. Dan handles impound inquiries, release paperwork calls, and insurance follow-ups while your drivers reposition for the evening.
6:00 PM
Evening shift — no handoff needed
Your day dispatcher goes home. Dan doesn't. Accident calls, parking enforcement tows, and late-night lockouts keep flowing. Coverage never drops.
10:00 PM
Night shift locked in
Police rotation calls, highway incidents, and roadside calls. Dan dispatches, quotes, and confirms — same quality at 10 PM as 10 AM. Your owner sleeps with the phone off for the first time in years.
Case study
Midwest towing operator, 27 trucks

Replaced a 3-person overnight dispatch desk with one AI worker. Captured 42% more overnight jobs in the first month, cut dispatch payroll by $11k/month, and the owner stopped sleeping with one eye on his phone.

+42%
Overnight calls captured
$11k/mo
Dispatch payroll saved
< 2 sec
Avg pickup time

Before vs. after.

What changes when your phone line never goes unanswered.

MetricWithout WebWorkersWith WebWorkers
After-hours calls answered55–60%100%
Average hold time2+ minutes< 2 seconds
Dispatcher sick days / year10–150
New hire training time4–6 weeks48 hours
Rate quoting consistencyVaries by person100% to rate card
Dispatch documentationIncomplete ~30%100% fields captured
Monthly dispatch payroll$8,000–$14,000$249–$1,299
Storm-night revenue captured~60%95%+

Plugs into what you already run.

30+ native integrations. Custom webhooks for anything else.

HubSpotSalesforceQuickBooksXeroGoogle CalendarOutlookSlackStripeCalendlyGoogle SheetsAirtableNotionZendeskJiraMailchimpZapierMonday.com
Compliance & regulations

We know your regulatory environment.

DOT Compliance
Driver and vehicle requirements, inspection standards, and operating authority verification — handled in every dispatch interaction.
State Towing Regulations
Rate caps, storage limits, notification requirements, and lien processes vary by state. Your AI worker is configured to your jurisdiction.
FMCSA Requirements
Hours of service, CDL verification, and carrier authority checks for heavy-duty and commercial towing operations.
Insurance Verification
Liability, cargo, and on-hook coverage confirmed before dispatch. Motor club insurance requirements cross-checked automatically.
PCI Compliance
Credit card payments handled via PCI-compliant payment processing. No card numbers stored in call logs or dispatch notes.
Call Recording Laws
One-party and two-party consent states handled correctly. Recording disclosures automated. Recordings stored encrypted with configurable retention.

Buy minutes, not employees.

Pilot bundles start at $249/mo for 200 minutes. Enterprise goes to 100,000+ minutes. Overage is a flat $1.50/min.

See all 14 tiers

Common questions from towing & recovery operators.

Does the worker know our service area?+
Yes. We geofence your coverage, flag out-of-area calls for hand-off, and auto-quote by zone.
Can it dispatch to my board?+
Yes. Native integration with all major dispatch platforms. Job cards created in real time with full call audio attached.
What about police / motor club calls?+
Priority call routing. Police and motor clubs get a dedicated IVR path with pre-filled dispatch forms.
Can it handle impound lookups?+
Yes. Connect your lot management system or give us the lookup API — the worker handles it.
How does it handle rate negotiation?+
Rate card in, rate quoted out. You set floor/ceiling. Edge cases escalate to a human.
What about winch-out / complex jobs?+
Qualifies the job, quotes a range, confirms truck availability, then dispatches or escalates.

Ready to staff your towing & recovery operation?